Position: Job Description for Operations Officer

The Operations Officer is basically responsible for the execution of our customers’ mandates at different designated storage facilities in line with the agreement made at the point of consummation of the transaction.

Ultimately, we’ll trust you to help us remain compliant, efficient and

profitable during the course of business.


  • Monitor and manage customers transactions to ensure it meet compliance requirements
  • Coordinate release instructions from customers, conduct regular reconciliation of inventories under our custody and maintain accurate records of transactions and agreements.
  • Respond to customers inquiries, resolve issues and provide updates on inventory / transaction positions
  • Identify and implement risk mitigation strategies
  • Daily reports of transactions and analyze data to provide insights for process improvement.
  • Continuously review and collaborate with cross-functional teams to implement process improvements
  • Stay   up-to-date   with   relevant regulations and ensure compliance in all collateral operations
  • Timely response to issues and development
  • Help the organization’s processes remain legally compliant.
  • Train and supervise staff.
  • Find ways to increase quality of customer service.
  • Any adhoc job.

Requirement and Skills

  • Proven work experience as Operations personnel in Collateral Management Firm.
  • Excellent use of MS Advanced Excel
  • Knowledge of organizational effectiveness and operations management.
  • Experience budgeting and forecasting.
  • Familiarity with business and financial principles.
  • Excellent communication skills.
  • Leadership ability.
  • Ability to work under pressure
  • Outstanding organizational skills.
  • Degree in Business Administration, Operations Management or related field.